Shipping policy

SHIPPING & DELIVERY POLICY

Thank you for choosing Solas. To ensure a seamless shopping experience, please review our shipping rates, delivery timeframes, and handling procedures below.

1. Order Processing Time

  • Processing Time: All orders are meticulously inspected, prepared, and dispatched within 7 to 14 business days from the purchase date.
  • Shipping Confirmation: Once your parcel has been handed over to the courier, an automated email containing your official Tracking Number will be sent to your registered email address.
  • Pre-Order & Bespoke Items: If your order contains customized or pre-order jewelry, the entire package will be shipped together once all items are ready.
  • Address Accuracy: Please verify your delivery details and contact number carefully at checkout. Solas is not liable for shipment delays or missing parcels caused by incorrect or incomplete addresses.

2. Shipping Rates & Estimated Delivery Times

All orders are securely packaged and shipped directly from Hong Kong:

Destination

Shipping Service

Shipping Fee

Free Shipping Threshold

Carrier & Estimated Delivery (After Dispatch)

Hong Kong

Standard Delivery

Free Shipping

All Orders

7  to 14 Business Days

Hong Kong

SF Express

HKD $30

All Orders

Within 3 Business Days

Mainland China / Taiwan / Macau

Standard Delivery

HKD $30

Free over HKD $800

7 to 14 Business Days

Mainland China / Taiwan / Macau

Express Delivery

HKD $100

Free over HKD $800

3 to 5 Business Days

Asia

(Excl.Mainland China / Taiwan / Macau)

Standard Delivery

HKD $100

Free over HKD $1,000

7 to 14 Business Days

Asia

(Excl.Mainland China / Taiwan / Macau)

Express Delivery

HKD $200

Free over HKD $1,000

3 to 5 Business Days

Worldwide

(Non-Asia)

Standard Delivery

HKD $450

Free over HKD $1,500

7 to 14 Business Days

Worldwide

(Non-Asia)

Express Delivery

HKD $550

Free over HKD $1,500

3 to 5 Business Days

 

3. Customs, Duties & Import Taxes

  • Orders shipped to destinations within Hong Kong and Macau are free of customs duties.
  • For international orders outside Hong Kong, import duties, VAT, and administrative customs fees may be levied by destination customs authorities. All applicable import duties and local taxes are the sole responsibility of the customer.
  • Deliveries may be subject to customs clearance procedures, which can occasionally cause delays beyond our initial estimates.

4. Tracking, Lost & Damaged Shipments

  • Order Tracking: You can follow the real-time transit status of your parcel directly via the courier portal using the tracking number in your shipping confirmation email.
  • Lost Parcels: If your package appears lost during transit, please contact us within 30 days of receiving your shipping confirmation. We will open an official inquiry with the carrier to provide an appropriate resolution.
  • Damaged Items: If your item arrives damaged, please notify our team within 7 days of delivery (with clear photographic evidence of the damage and original packaging) to arrange an exchange or refund.

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