🌸 Authenticity Guarantee & After-Sales Services | Our Promises and Gentle Pacts ✨

"Every pearl is a miracle lovingly nurtured by nature; every encounter with you is a moment we deeply cherish." ✨

Thank you for stepping into the radiant world of Solas. To ensure this natural gift stays by your side for years to come, we have translated our policies into a gentle pact between us. Please read carefully before placing your order—this is not only our commitment to quality, but also our promise of peace of mind for every pearl lover. 🌿

🕊️ Part 1: To Those Who Understand Pearls — Reading Nature's Unique Marks

Natural pearls are not cold, mass-produced items. They carry the warmth of nature and the beauty of time:

  • Flaws Define Perfection (Slight Blemishes) 🐚: Subtle growth lines or tiny pinpricks on the surface are natural birthmarks. From a social distance, others will only be captivated by their vivid lustre. Blemished pearls offer everyday beauty and remarkable value—may we appreciate their unique charm with an open heart.
  • Magic of Light and Shadow (Color Variations & Overtones) 🌈: Natural pearls possess a mesmerising "orient." Their glow changes subtly under morning light, warm indoor lighting, or across different screens. Please refer to the captivating lustre when worn in person.
  • Macro Details (Size Variations) 📐: To showcase pearl lustre in detail, all photos are taken close-up (macro effect). Pearl diameters are measured precisely with professional calipers (an error margin of ±0.3mm is natural and acceptable). Please avoid estimating sizes using a standard ruler.

💎 Part 2: Caring for Your Treasures — Preserving Timeless Radiance

Pearls are composed of delicate organic calcium carbonate crystals. Your thoughtful care is the secret to their everlasting shine:

  • 🚫 Avoid Water Exposure: Never wear pearls while showering, soaking in hot springs, swimming, or sleeping! Body washes and chlorine in tap water erode the nacre layer, causing irreversible damage.
  • 💄 Avoid Chemical Contact: Perfumes, cosmetics, and hairsprays can cause pearls to yellow and lose lustre. Adopt the elegant habit of "last on, first off."
  • 🌿 Breathable Storage: Pearls need to "breathe." Avoid leaving them sealed in paper boxes for long periods. Store them individually in Solas jewelry pouches (with anti-oxidation cards) to prevent scratches.

⚖️ Part 3: Our Promise of Peace of Mind — 100% Authenticity & After-Sales Care

  • 100% Natural Authenticity Guarantee 📜: Solas strictly selects premium natural seawater and freshwater pearls—never plastic counterfeits. We support re-inspection by authoritative gemological institutions (testing fees and return shipping are borne by the customer).
  • Gentle Return & Exchange Policy 🤝:
    • 48-Hour Defect Notification: If damaged, defective, or incorrect items are received, notify customer service with photos/videos within 48 hours.
    • 7-Day Protection Period: Return/exchange requests are only accepted within 7 days of delivery (including weekends and public holidays).
    • Accepted Conditions: Limited to non-human damage/defects or incorrect shipments. Items must be brand new, unworn, tags attached, perfume-free, scratch-free, with receipt and original packaging.
    • Non-Refundable Situations: Change of mind, natural growth lines/minor flaws, screen color differences, pierced earrings (hygiene reasons), custom pieces, human care negligence, promotional gifts, or previously exchanged items.
    • Return Process & Shipping: Contact support via WhatsApp (+852 4491 9503), email, or IG. Return using trackable express (e.g., SF Express); customer covers round-trip shipping and risks. Exchanges are processed within 5 business days and sent via SF Freight Collect.
    • Refund Timeline: Approved refunds will be returned via original payment method or bank transfer within 14 business days.
  • Professional Maintenance & Warranty 🛠️: Includes a 3-month basic craftsmanship warranty. 1-year warranty & lifetime maintenance (paid restringing, deep acid-free cleaning, and refurbishment).

🛡️ Part 4: Mutual Respect — Preserving Our Shared Boundaries

Solas is built with heart and devotion. To protect a positive shopping experience, we will regretfully blacklist customers displaying malicious behavior (high return rate >70% within 30 days, unreasonable communication, product tampering, or abusive language).

May every ray of light find a soul that cherishes it. 🌙✨ Solas thanks you for your understanding and love. Contact our support team anytime! 🤍